Privacy Policy

Last updated: August 30, 2026

Tradeda ("we," "us," "our") operates the Tradeda mobile app, a marketplace connecting customers with local businesses for retail, food, services, bookings, and delivery, with an in-app wallet for payments. This policy applies to all three account types the app supports — Customers, Store Owners, and Handlers (people a store owner authorizes to help manage their store) — and explains what information we collect, why we collect it, and the choices you have.

Information We Collect

Account information — name, email address, phone number, and password (stored securely, never in plain text), collected when you sign up, along with the account type you choose (Customer, Store Owner, or Handler).

Profile information — for store owners: business name, business type/category, business address, and photos of your storefront or products. For handlers: which store(s) you've been approved to manage, granted and revocable by that store's owner. For all users: profile photo.

Location — your device's GPS location, used to show nearby stores on the map, calculate delivery distances, and (for mobile vendors who opt in to "Hawking" mode) to show your live position to nearby customers while you have the app open. Location is only collected while the app is in use — we do not track your location in the background.

Financial information — to enable wallet features (deposits, transfers, payments), our licensed payment partner Xpress Wallet collects identity-verification details (such as BVN or NIN) directly for KYC compliance under Nigerian financial regulations. We store your wallet balance, transaction history, and linked bank details necessary to process transfers.

Order and booking data — items purchased, order status, delivery addresses, booking dates/times, and service requests you submit or receive.

Communications — messages you send through in-app chat with stores, customers, or delivery partners, and any product/listing discussion comments you post.

Photos and camera — if you're a store owner, photos you capture or upload for product/service listings. We use on-device text recognition to help pre-fill listing details from a photo; images are not analyzed by us beyond this.

Device and usage information — device type, operating system, app version, a device identifier used to deliver push notifications, and general usage analytics (screens viewed, features used) collected via Firebase Analytics to help us understand app performance and fix bugs.

How We Use Your Information

• To create and manage your account, and let you use the app's core features (browsing, ordering, booking, messaging, wallet)
• To process payments, transfers, and wallet transactions through our licensed payment partner
• To match you with nearby stores, delivery couriers, and service providers
• To send order updates, booking confirmations, and other transactional push notifications
• To detect and prevent fraud, abuse, and violations of our terms
• To improve the app through aggregated, anonymized usage analytics

Who We Share Information With

• Xpress Wallet — our licensed third-party wallet/payment provider, for processing deposits, withdrawals, transfers, and KYC verification
• Other users — a store owner sees a customer's order/delivery details necessary to fulfil an order; a customer sees a store's public profile and listings; chat participants see messages sent to them
• Handlers — if a store owner approves a Handler to manage their store, that Handler can see the store's own performance data (orders/revenue trends, low-stock alerts, completeness checklist) and send announcements on the store's behalf. Handlers do not see individual customers' personal payment details, wallet balances, or messages. This access is granted and revocable by the store owner (or the Handler) at any time from within the app.
• Delivery partners — your delivery address and order details are shared with the courier matched to fulfil your delivery
• Service providers — infrastructure providers (Supabase for our database and backend, Firebase for push notifications and analytics, Google Maps for location/mapping) who process data on our behalf under contractual confidentiality obligations

We do not sell your personal information to third parties.

Your Choices and Rights

• You can edit your profile information at any time from within the app
• You can control location permissions from your device's system settings
• You can delete your account and all associated data at any time — see Delete Your Account
• You can contact us to request a copy of your data or ask questions about this policy

Data Retention

We retain your information for as long as your account is active, or as needed to provide the service, comply with legal obligations (including financial record-keeping requirements for wallet transactions), resolve disputes, and enforce our agreements. When you delete your account, we delete your profile, listings, order history, chat messages, and wallet records, except where retention is required by law.

Security

We use industry-standard safeguards, including encryption in transit and row-level access controls on our database, to protect your information. No method of transmission or storage is 100% secure, and we continuously work to improve our protections.

Children's Privacy

Tradeda is not directed at children under 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do, and for material changes we'll provide notice within the app.

Tradeda